Deployment engineer

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Deployment Engineer //

1.1General Characteristics

This position performs technical service and support day-to day business on Dedalus and 3rd party products to customers and internal staff. Focus on direct customer contact / escalations.

1.2Representative activities

• Perform preventive/corrective maintenance on equipment in 1st line support (A)
• Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues (A)
• Escalate when necessary, problems to 2nd line support (A)
• Perform technical training for internal and external customers. (A)
• Escalate when necessary, problems to 3rd tier support (SA)
• Assist in customer projects on technical tasks (SA)
• Handle 2nd line support (SA)
• Identify opportunity for up-selling Dedalus Services and Products and pass on up-selling opportunities to sales as required (SA)
• Install and modify Dedalus and 3rd party products (SA)
• Troubleshoot Dedalus and 3rd party products, also repair and replace on-site and remotely (SA)
• Take ownership in customer projects on technical tasks (S)
• Perform technical installations (S)
• Assist R&D and HQ in problem solving and risk analysis (S)

1.3Principal accountabilities

• Accountability for timely handling of issues, according to Dedalus best practice procedures
• Accountability for the appliance of best practice processes and procedures
• Accountability for customer satisfaction on project implementation and issue handling
• Accountability for being knowledgeable and up-to-date on latest Dedalus products & solutions
• Accountability for communication on required features
• Accountability for meeting customer requirements within the scope of the SLA
• Accountability for communicating required functions, competitive functions, products and market tendencies in order to develop Dedalus products