Deployment Manager

Do you thrive in leading a team? Are you skilled in centralizing, streamlining, and making processes more predictable? Do you possess a keen sense of detail?

Evolv is looking for a Deployment Manager to help support our revenue objectives and manage a team responsible for all aspects of deploying Evolv's products whether through a direct or channel partner go-to-market motion. This includes planning, delivering, installing, onsite training, and operational (go-live) support.

In the first 30 days, you will:

• Develop a cadence for managing and supervising the team, including establishing one-on-one sessions
• Gain an understanding of the current process for ordering, scheduling, and deploying Evolv's products
• Gain an understanding of key performance indicators (KPIs) related to the deployment of Evolv's products and the reporting methods
• Develop a strong understanding of Evolv and our vertical markets
• Understand our products (value proposition, return on investment, operations, etc.)
• Attend training sessions, review videos, and gain other Evolv product exposure
• Complete 75% of required LMS (Learning Management System) onboarding trainings
• Support at least one (1) Evolv product-based deployment at a customer or channel partner site
• Meet with Vice President of North American Sales and Regional Sales Directors for each region, as well as the Sales Manager for each regional team

Within 3 months, you will:

• Further establish a cadence for managing and supervising the team, including continuing one-on-one sessions
• Reinforce understanding of the above through direct management of the team and participation in the current process, starting to establish yourself as a leader within this process
• Deepen your understanding of KPIs related to the deployment of Evolv's products and the reporting methods
• Be able to set up and demonstrate the system in a controlled setting and handle routine deployment related questions
• Complete 100% of required LMS onboarding trainings
• Complete Level 2 Certification training on Evolv Express
• Support at least 3 Evolv product-based activities (demo, pilot, deployment, etc.) at customer or channel partner sites
• Meet with all relevant members of sales teams within each region
• Lead at least one (1) Evolv product-based deployment activity at a customer or channel partner site

By the end of the first year, you will:

• Be fully independent, handling all activities related to managing the team, team growth, team member growth, and deployments, including partnering with the revenue organization to realize Evolv's revenue objectives
• Be driving the necessary deployment related KPIs and reporting on them as required
• Be regularly visiting customer or partner sites to directly oversee or support deployments on an "as needed basis", whether to carry out the deployment or as part of a continues improvement process

Leadership and Reporting

• Lead and manage the team, as well as the Technical Sales and Solutions team and revenue organization
• Reporting of deployment related KPIs to leadership, both within and outside the revenue organization, potentially including the executive team

Team Engagement

• Establish weekly deployment team meetings
• Establish weekly one-on-one meetings with your teamCustomer Engagement and Customer Service

• Regularly engage customers in the deployment of Evolv's products, including supporting the resolution of any customer related issues
• Regularly provide in-person support during deployments for the purposes of completing the activity or continuous improvement
  

Personal Development

• Regularly complete any necessary trainings, as well as career and other growth-related training
• Mentor team members related to career and other growth
  

• You will be joining the large Technical Sales and Solutions team, reporting to the VP of Technical Sales and Solutions.
• The team culture is one based on building trust, collaboration, on-going development through kindness, authenticity, courage, drive and fun!

• 25%-40% travel required
• We prefer this candidate to be local to the Waltham area, though we are open to someone in the continental US who can travel and occasionally come to the office.

Benefits

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you
• Tuition Reimbursement

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].