Deposit Operations Analyst

Job Description

How will your role impact First Command?

The Deposit Operations Analyst is a senior position within the bank's Deposit Operations team and is responsible for a variety of critical departmental duties and support to clients, advisors, and employees across the enterprise. Major areas of responsibility include ACH Operations, Payment Services & Item Processing, Bank Accounting & General Ledger Reconciliation, Research & Support, Fraud Case Management, and working with external parties including vendors and government agencies.

What will you be doing?

• Automated Clearing House (ACH) Operations
  • Oversee and perform daily processing of the ACH origination files for the bank and affiliate companies
  • Review and research ACH origination returns including processing of adjusting entries and notifications to impacted bank department, affiliate, or client
  • Receive, process, and review incoming ACH disputes in bank's dispute tracking system including contacting client and/or originating financial institution when necessary
  • Receive, process, and review incoming ACH pre-notes, notifications of correction (NOCs), and reclamation requests
• Item Processing & Exception Item Processing
  • Process exception items (EIP), non-post, and non-sufficient fund (NSF) transactions with extreme accuracy to ensure client account balances are accurate and the bank experiences minimal losses
  • Process incoming returns of checks deposited to First Command Bank accounts and outgoing returns of checks returned for NSF or stop payment
  • Process adjustment requests via Federal Reserve website and paper
• Bank Accounting & General Ledger Reconciliation
  • Responsible for preparing, reviewing, and approving periodic reconciliations of assigned deposit and general ledger (GL) accounts via Microsoft Excel and SilverLake GL Recon. Reconciliations may be performed daily, weekly, monthly, quarterly, and as needed.
  • Responsible for reviewing and approving periodic reconciliations of deposit and GL accounts assigned to others within and outside department
  • Escalate unusual, suspicious, or large out of balances or variances to leadership upon discovery and assist in researching
• Client, Advisor, and Employee Support & Research
  • Assist clients, advisors, and employees via phone, email, and secure message with questions about bank operations processes and procedures and status questions about work in progress
  • Take ownership of escalated service issues to ensure that issue is adequately researched and work with stakeholders to ensure issue resolution is appropriately documented and communicated
  • Work with sensitivity due to the confidential nature of banking and information available to employee
  • Oversee, process, and distribute legal requests such as subpoenas, liens, levies, and garnishments. Ensure that enterprise compliance and/or legal team is involved and informed as required.
• Fraud & Risk Management
  • Handle end-to-end case management of identified fraud for ACH, checks, wires, remote deposits, and other forms of payments as required.
  • Accurately document the bank's fraud case management software to ensure that all internal parties are informed of status
  • Assist client with opening new accounts including funding new accounts, ordering new checks, and transitioning online bill payments and debit card payments.
  • Escalate suspected fraud to leadership and/or bank compliance to ensure that required reporting is done
  • Review accounts with excessive returned deposited items, returned online transfer originations and NSFs/ODs occurrences with leadership for potential privilege changes
• Specialty Processes
  • Oversee bank's periodic escheatment process for dormant accounts; including identifying dormant accounts, working with vendor to complete due diligence and notification process, and final disposition processing on the bank's core system and remitting funds as required
  • Process and review requests to adjust transactions on tax-qualified accounts such as IRA Certificates of Deposit and Money Markets.
  • Maintain accurate tax reporting records and verify information prior to annual processing of tax forms with vendor
  • Review and approve bank correspondence including statements and tax documents prior to release for production and sending to clients
• Other Duties & Responsibilities
  • Complete annual compliance and other required training as assigned
  • Collaborate with other departments and leadership to identify process improvements and enhancements
  • Assist with testing bank systems throughout the year and as a project participant during the bank's year end process
  • Other duties as assigned

What skills/qualifications do you need?

Education

• High School Diploma or equivalent required
• College Degree or progress towards degree strongly preferred

Work Experience

• Seven (7) or more years of banking or financial institution experience required
• Three (3) or more years of recent ACH, item processing, and exception item processing experience required
• Three (3) or more years of recent general ledger (GL) reconciliation experience required
• Two (2) or more years of project management and/or process improvement experience preferred

Certifications

• Possesses one or more of the following or desire to obtain within 24 months of hire:
  • Accredited ACH Professional (AAP)
  • National Check Payments Certification (NCP)
  • Accredited Payments Risk Professional (APRP)

Required Knowledge, Skills and Abilities

• Strong knowledge of bank core processing system, specifically Jack Henry SilverLake or similar required
• Strong knowledge of complementary banking systems such as Centrix DTS, Architect Advanced, PSCU Member Connect, 4|Sight, and Remote Deposit Anywhere preferred
• Advanced knowledge of Nacha (ACH) Operating Rules, Federal Reserve Check Processing Rules, and Federal Greenbook for Benefit Payments required
• Strong knowledge of banking regulations including Regulation D, Regulation E, Regulation J, Regulation CC, Regulation DD, and Uniform Commercial Code (UCC) required
• Prior experience working with Federal Reserve web (FedLine Web) preferred
• Knowledge of tax reporting requirements for deposit and IRA accounts and tax forms including 1099, 1042-S, and 5498 preferred
• Detail oriented while operating in a quick and changing environment
• Strong verbal and written communication and organizational skills
• Familiar with and able to effectively use Microsoft Office and able to learn other software used by First Command
• Ability to maintain confidential information and records
• Excellent customer service skills; including handling challenging situations with clients and advisors in a professional manner
• Initiative, resourcefulness, and ability to take ownership and see a problem through to solution are important

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