Deputy Manager Human Resource Operations - Core HR

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role you will work for IBM BPO part of Consulting that accelerates digital transformation using agile methodologies process mining and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be supported by mentors and coaches who will encourage you to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As a Deputy Manager – HR you will be supporting employee and business needs in delivering outstanding HR services for employees.

Your primary responsibilities include:

• You will update and process employee data in the HR System to provide accurate and timely information to a variety of HR Services.
• Interface with customers to resolve questions and issues regarding compensation administration/processes.
• Provides data for any internal business controls team as required.
• Ensure compliance with the client’s existing standards.
• You will be required to have a good understanding of the internal and external policies procedures regulations and compliance related to Human Resources and respond to employee queries.

Required Technical and Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with a minimum of 8+ years of experience in Core HR & Issue Resolution for any International IT / ITES Companies.
• Good verbal and written English language skills.
• Ability to communicate and resolve difficult customer service issues Expertise and knowledge in Core HR-related processes (excluding Recruitment).
• Good knowledge of MS Excel.
• Ability to manage multiple diverse priorities under time pressure to meet key customer and financial deadlines.
• Ability to troubleshoot and implement changes in his/her processes.
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements.
• Teamwork – the ability to work well within the team is key to this role.

Preferred Technical and Professional Expertise

• Ambitious individual who can work under their direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Enhance technical skills by attending educational workshops reviewing publications etc.