Design Manager

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview:

The Design Manager is the expert on configuration of client projects using PULSE™. They are responsible for implementing the configuration as described in system/user requirements during the development lifecycle while working collaboratively with other functional groups to maintain exceptional system design standards. The Design Manager will also partner with management on quality investigations, CAPA commitments and continuous improvements, SOP review and revision activities, and other limited duration teams where appropriate.

For this position candidates will need to have excellent technical and analytical thinking skills, be a creative problem solver, and have a strong commitment to quality to successfully deliver optimal IRT systems across a diverse and dynamic portfolio.

Responsibilities

• Responsible for ensuring that all system design activities are completed in a timely manner and meet the client and study requirements. 
• Serve as the endpoint expert on project configuration, ensuring that all configurations are completed per SOP’s, policies, practices, and any other requirements.
• Work collaboratively across geographies with Project Management and Developers to devise/implement project-specific functionality not configured by the in-house tool. 
• Support creation and maintenance of IRT standards for system configuration and UAT/QC processes and provide technical expertise and issue resolution for configuration, UAT and/or QC processes
• Support the development and delivery of training activities within the Design team to ensure knowledge of configuration, UAT and QC standards.
• Build effective partnerships with other internal teams to ensure project completion though all phases of the development process.
• Act as subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform.
• Perform quality checks (QC) for studies that don’t require UAT.
• Perform Unit Testing on IRT systems before build completion.
• Support quality investigations and continuous improvement projects and provide input into SOPs and process development.

Education

• Bachelor's degree or equivalent and/or appropriate experience.

Experience

• 2-4 years’ experience in a software or technical implementation role is preferred (e.g. System/Design Analyst), or the appropriate combination of education and experience with a proven ability to understand technical concepts and learn very quickly.
• 1-2 years’ experience in life sciences/clinical trials industry.
• Previous experience working in a fast-paced, entrepreneurial environment preferred.
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
• Familiarity using SQL a plus.

Skills

• Strong attention to detail.
• Excellent time management skills.
• Good communication skills.
• Excellent organizational skills and a proven ability to prioritize multiple tasks.
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.

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