Design Operations Lead - Production

Join the team redefining how the world experiences design.

Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

This role will lead operations for CC’s new Production Team coaching a team of Ops Managers, and co-leading the full Production team alongside our Production Design Lead.

You will be responsible for the operational structure that efficiently produces, and delivers, the content driven by the CC’s Creative Strategy & Direction teams. This includes production processes, CW and Creators planning/resource management, CW and Creators rate strategies and application, as well as hiring and contractor retention management to ensure we have a robust, diverse, happy Contractor pool.

• Leading day-to-day operations of our Creative Production team, processes and outputs. Evolving and innovating how the team operates to continuously improve.
• Partner with our CC Team Leads to ensure team-wide alignment and efficiency. This role has a broad remit across multiple teams and a key requirement is to ensure all CC teams are working in harmony and with consistent operational excellence.
• Apply CC Group Level cycle planning requirements and processes to your team's needs and capabilities, alongside continual optimisation of these processes.
• Oversight of cycle planning this includes resource and capacity planning, budget application and tracking, as well as the set-up and management of Production platforms (Monday.com, G-sheets etc.)
• Responsible for the delivery of cycle plans, and serving as the key contact for amendments to cycle plans with new priorities and urgent tasks
• Partner with Craft and Product Leads to build high-quality, reliable talent pools to deliver on all briefs.
• Continually seek to optimise our Production Processes, set foundations for scale and work alongside CC Group Leads to vision, and deliver, the future of content at Canva
• Coaching our production team members to elevate their craft skills, guide them through our most complex projects and help them achieve their individual growth goals.

What we're looking for

You have solid organisational and people skills with the ability to set priorities, problem solve, multi-task and work in a rapidly changing environment. You get excited about managing teams, setting up spreadsheets, and love building internal relationships. You have a keen sensitivity to creative production workload(s), resources and project deadlines with the ability to shift and balance priorities based on the overall volume of work. 

• You are a fantastic communicator. Your communication skills help you work cross-functionally with other teams. You brainstorm concepts and facilitate workshops. You give and receive constructive feedback and can clearly articulate how creative processes can be improved, mentoring others to deliver their best work.
• You are an operational guru. You are process driven, you love operationalising systems and workflows for scale, to help move the team from chaos to clarity. 
• You are solutions orientated. You proactively search for and solve potential problems. You apply your advanced technical knowledge to enable innovation, achieve goals and break down blockers.
• You’re comfortable with chaos. You can navigate forward without perfect precedents or direction, and map out a path to clarity and execution. You can lead, and rally, a team through new frontiers and change.
• You’re eager to learn and evolve. From operational craft to leadership skills to market trends – you never stop pushing into the next big challenge. You work alongside people who are better than you at some things. To you this isn’t a threat, but an inspiring opportunity to learn and grow.

About the Group/Team

Canva would not exist without content. Our templates, photos, fonts, stock media and more play a critical and pivotal role in empowering our users to design anything and publish anywhere. Content has far reaching business impact and is a key driver of user acquisition, retention and revenue

The Content Creative (CC) team’s mission is to build the most valuable content library in the world to inspire our users to create their next design. We work collaboratively across the Content & Discovery group, and other groups to identify & implement opportunities to drive user engagement through content. This group will be focused on developing the world’s most inspiring and valuable library of photos, videos, animations, illustrations, graphics, fonts, and more. Working to ensure that our content is Truly Local, the Content Creative sub-group has a global remit to create and acquire the most relevant, high quality content from around the world.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.