Design Operations Specialist

We are seeking a motivated individual to help enhance and evolve our design and insights operations within our User Experience (UX) organization.

Our Design Operations Specialist is integral to the efficiency and success of the UX Team within our organization. You'll work with our DesignOps Manager and collaborate with our Design and Insights teams, as well as cross-functional partners, to implement workflows, manage projects, and develop processes that enable the team to excel in their work.

This role is pivotal in elevating our UX team’s efficiency and strategic value. If you're passionate about optimizing design and research processes and eager to take on a role with significant responsibility and growth potential, we want to hear from you!

ESSENTIAL FUNCTIONS

Support Day-to-Day Design Operations and Priorities

- Ensure smooth execution of UX team workflows by managing schedules, removing roadblocks, and coordinating resources to meet team needs

Facilitate Cross-Functional Collaboration

- Act as a liaison between UX team, development, product management, and other cross-functional teams

- Facilitate collaboration and handoffs between stakeholders

- Communicate with partners about scope, prioritization, roadblocks, questions, and delays

Schedule and Support UX Meetings, Kickoffs, and Reviews

- Organize and facilitate retrospectives, design reviews, insights reviews, and working sessions with cross-functional stakeholders

- Collaborate with the Insights team to schedule and support user testing sessions for both actual users of the product and external testers

Provide Project Oversight and Communication

- Track UX team timelines and scopes to ensure projects stay on track

- Provide cross-team visibility into projects and workflows

- Own and communicate status updates for UX initiatives

Support Optimization of Operational Efficiency

- Document and help improve UX team activities and processes

- Identify and eliminate workflow bottlenecks and barriers

- Manage UX tools, ensuring teams have the resources they need to succeed

Champion Standards and Best Practices

- Promote consistency and quality across all design and research outputs

- Help triage and manage UX feedback

- Advocate for UX best practices across the organization

- Advocate and help expand Lumin’s Accessibility Program

Measure and Report Performance

- Work with DesignOps Manager to define, manage, and track UX metrics to measure UX value and team improvement over time

KNOWLEDGE, SKILLS, & ABILITIES

5-7 years in a Design Organization

Organized, with project management skills

Understanding of the Design and Research Processes for Digital Products

Good Communicator

Preferred but not required

- UX Writing experience

- Agile experience

- Digital product experience

Education: Bachelor's degree or equivalent experience 

Travel: Minimal, generally 12 days or less per year, ~2X team get togethers a year

LIFE AT LUMIN DIGITAL

Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base. Lumin is 100% cloud-native, purpose-built to unlock the full advantages of the cloud for financial institutions and their users.

At Lumin, we thrive on curiosity and innovation. Our culture fosters trust - in our expertise and decisions, respect - for diverse perspectives and talents, and boldness - in pursuing innovative paths. These values guide us, shaping a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered. Focused on continuous improvement and innovation, we encourage our team to explore, experiment, and put new ideas into action, challenging the usual way of doing things.

All qualified applicants, including those with arrest or conviction records, will be considered for employment. Any conditional offer will include a notice regarding the review of the candidate’s criminal history as part of the hiring process.

For more information, visit lumindigital.com.