Design Operations Specialist

The Design Operations Specialist is a foundational role embedded within the Brand Creative team at Upstream Studios — GitLab's full-stack experience organization where research design engineering documentation and brand come together to shape how customers experience GitLab. In this role you will support the day-to-day operational needs of Brand Creative — helping ensure that projects are organized workflows run smoothly and nothing falls through the cracks. You will work under the guidance of senior team members to build foundational skills in creative operations contributing to a team that produces world-class brand experiences across content design ebooks print design brand design and more.

This role reports to the Director Brand Creative.

• Support daily project intake by logging requests gathering briefs and routing work to the appropriate team members
• Maintain project trackers and status dashboards to keep the team informed of progress and upcoming deadlines
• Assist in building project timelines and workback schedules under the guidance of senior team members
• Coordinate scheduling for stand-ups kick-offs and review meetings
• Help manage asset libraries and shared resources ensuring files and templates are organized and accessible
• Support vendor and contractor coordination by tracking deliverables invoices and communication logs
• Document processes and procedures as directed contributing to the team's operational knowledge base
• Identify bottlenecks or blockers in active projects and surface them promptly to senior team members
• Use AI tools to assist with routine tasks such as drafting briefs summarizing project updates and organizing intake information

• 1–2 years of experience in a creative or design project coordination role
• Familiarity with project management tools (e.g. Asana Monday.com Workfront or similar)
• Basic understanding of creative production workflows including content design ebooks print design and brand design
• Awareness of AI-powered productivity tools and openness to incorporating them into day-to-day work
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced remote-first environment
• Eagerness to learn and grow within design operations

What We Do

GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together they automate repetitive tasks to plan build secure test deploy and maintain software. With GitLab software teams spend less time on coordination overhead and more time on the next big idea.What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster more efficiently while strengthening security and compliance.Since the beginning we've been firm believers in remote work open source DevSecOps and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.

Why Work With Us

GitLab is where careers accelerate innovation flourishes and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.

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