Design Researcher

Experience Design + Research is a multidisciplinary design and research team dedicated to delivering innovative, differentiated, and exceptional experiences for clients, prospects, and partners by demonstrating a deep understanding of their needs. Experience Design & Research is committed to growing and supporting a diverse team, with a collaborative environment that provides educational and career growth opportunities.

In a Design Researcher role, you will direct and execute key client and partner experience research. As a systems thinker, you can see tough challenges from multiple perspectives and uncover the sweet spot among Northern Trust's business objectives and client needs.

We are looking for individuals that have:

• Demonstratable experience within a design researcher role
• Education in research, design, or related field, formally or though comparable training
• Experience advocating for users and research needs while navigating multiple perspectives from technology, product, and design to redefine existing experiences or imagine new ones.
• Clear growth mindset, looking for opportunities to learn and motivated to approach challenges proactively

You will be responsible for ensuring that new or existing digital products meet or exceed client needs through qualitative and quantitative methods. You will engage throughout the project lifecycle, from discovery to delivery and provide informed strategic direction to meet user needs.

You are a curious, collaborative individual who leads with empathy, takes ownership of projects and:

• Helps to establish an open culture of optimism, curiosity, experimentation, and rapid prototyping.
• Conducts practical and impactful research across the product cycle, from formative to evaluative and everywhere in between
• Brings insights about users by a variety of methods whether it be surveys, interviews, log analysis, usability studies, diary studies, ethnographic observation or new methods
• Shares findings with designers, engineers, product managers, and others, creating a smarter, more informed, and more empathetic product team

Your Knowledge and Skills

As a Design Researcher, you should have working knowledge, or experience with at least some, but not all, of the following:

• Phases of user experience research, including planning, recruiting, fieldwork, analysis, synthesis, and reporting
• Strong experience with qualitative research methods, including, but not limited to: survey design, semi-structured interviews, ethnography, observation, concept evaluation, card sorts, usability testing, participatory design, etc.
• Proven ability to influence product or business strategy through research
• Strong design sensibility with ability to translate research findings into tangible solutions or design opportunities

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