Design Services Account Coordinator (Seasonal Contractor)

You are hard-working, resourceful, and have the gift of unwavering positivity. You like to solve problems — and solve them quickly. You value efficiency, humility, and connectedness to the world around you. You recognize that taking the time to make someone’s day is a meaningful mission. 

As a Seasonal Contracted Account Coordinator, you’ll be a vital part of our Design Services Team — a liaison between the Artifact Uprising team and our amazing community. You’ll be on the front lines of customer communication, assisting with project vision, product information, and the swift resolution of any product or service issues throughout the busy holiday season. You’ll get exposure to the inner workings of an e-commerce business and what it means to give an exceptional customer experience. 

Compensation Range: $19/hour

Please note this is a Seasonal Contract role and requires a flexible schedule. Hours are dependent on volume and are not guaranteed. This position will start in September 2024, and may end as early as January 2025, depending on volume. 

The Day-to-Day:

• Manage daily direct email correspondence with Design Service customers 
• Gather project needs, provide custom pricing quotes and product guidance to help find the right fit for each customer’s vision and budget
• Assist the DS team in various tasks to help ensure a flawless customer experience
• Consistently provide timely, accurate, and kind responses to customers
• Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more
• Be available for phone calls with design clients upon request
• Be available to work weekends, nights, and holiday hours as needed

What We’re Looking For:

• 1-3 years experience in a customer support position, or other relevant customer-facing roles
• Experience using Zendesk is strongly preferred but not required
• Fast Learner: Comfortable learning and working across multiple technology platforms, able to learn and pivot quickly
• Hard Worker: Ability to resolve issues rapidly and prioritize tasks in an extremely fast-paced/high-volume environment, knowing the day is not over until the job is done
• Outstanding Communicator: A strong verbal and written communicator, able to connect with others with efficiency, effectiveness, and empathy
• Customer Advocate: Always putting customers first; constantly seeking out innovative ways to help bring their vision to lifeDetail Oriented: Excellent attention to detail and proven ability to do so in the past
• Positive: Constantly maintain a positive attitude, no matter the situation
• Team Player: Thrive in team settings and know that a win individually is a win for the whole team
• Value patience and kindness and consider yourself to be a good teacher
• Accountable, takes ownership, self-starter
• Bachelor’s degree or equivalent experience preferred but not required

Nice to Have:

• An existing love for our product and brand
• An interest in the world of design, art, and/or photography 
• Experience in the e-commerce industry

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully, and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album, touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.

Why Artifact Uprising?

Creative Freedom

We value the creative process and look to our employees to speak into Artifact Uprising products, identity, and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.

The Working Life

We strive to create a workplace where everyone works hard but also has flexibility and balance. As an Independent Contractor, your hours would be flexible. You can work when best suits you, as long as projects are completed within the necessary time frame.

It Won’t Be Boring

We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.

Interested in this position?

Tell us why you want to work at Artifact Uprising and what we should know about you. 

Artifact Uprising is an Equal Employment Opportunity (EEO) employer.

We do not discriminate based on race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.