Desk Side Analyst (Cincinnati, OH)

Make a difference. Be happy. Grow your career.

Position Summary:
The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.

Position Responsibilities:

• Manage/repair all technology hardware including but not limited to computers, printers, and scanners.

• Maintain accurate hardware production inventories and spare stock

• Troubleshooting some software as needed

• Adheres to all documented processes

• Travel to off-sites to provide the same level of support as the main campus assignment

• Assist with project assignments to implement new technologies or hardware

• Provide on-call and project support as needed

• Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment

Position Requirements:

• Demonstrate a deep understanding of the technical environment and its business return.

• Strong communications; written and oral

• Have the necessary communication and interpersonal skills to interact with clients at all levels

• Can keep up to date with technology as it develops and inform their clients of the potential impact.

• Be self-managing and capable of prioritizing workload based on client requirements.

• The ability to work under pressure within a team and the ability to multitask are important attributes for this role

• The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills

• Maintain a clean and orderly work environment.

• The candidate will need to be able to take direction from leads and react to downtimes in the environment.

• Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.

Education and Experience:

• Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience