Deskside Support Manager - Portland Maine

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:
UNUM is looking to add a Deskside Support Manager to our team in Portland Maine.

This person will manage a team of about 12 support and build staff. It will require someone to work onsite in a hybrid capacity and lead a rotation of staff as we close out our 2022 projects and look ahead to 2023.

The role is responsible for achieving the delivery commitments of the team while ensuring efficiency and improvement goals are met. They work to maximize the effectiveness of the team and take actions to increase performance of the team. The Manager will be responsible to develop, mentor and coach team members while promoting and facilitating their professional development and ensures plans are in place to elevate the performance of the team. Someone with the ability to lead by example will thrive in this role.

Job Specifications

• Is responsible for, oversees and evaluates the overall delivery of the team and acts to address issues when necessary.
• Ensures the team has a well-defined backlog of valuable work.
• Removes obstacles and roadblocks that impact the performance of the team.
• Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder; promotes same within team.
• Uses metrics and tools to understand team performance and efficiency; takes actions to improve the efficiency of the team.
• Mentors, coaches, and inspires team members to higher levels of performance. Ensures development plans are focused on enhancing skills and expertise needed within the team. This includes 1-on-1 situational coaching towards results, experimentation and learning.
• Conducts regular reviews of each team member's plan and ensures the team member is progressing and addressing skill development needs.
• Works with colleagues to review the operation and effectiveness of resourcing programs within the organization and contributes ideas for changes and improvements as appropriate.
• Maintains up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.
• Bachelors degree in computer science preferred, or relevant technical experience
• Has some level of experience managing or leading IT Support teams
• Displays good interpersonal skills at all levels of contact in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own language
• Demonstrates the ability to champion change and support teams through change
• Demonstrates the ability to think critically, challenge conventional thinking, and generate and apply unique business insight to create a competitive advantage for the organization.

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Unum