Deskside Support Specialist

Location

DC Office - 655 New York Avenue NW Suite 800

Business

At Brookfield Properties, our global network and relationships are here for our tenants and partners - wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don't just coexist, but thrive. If you're ready to be a part of our team, we encourage you to apply.

Job Description

We Are Brookfield Properties:

At Brookfield Properties, our success starts with our people. People like you. Brookfield Properties develops and operates real estate investments on behalf of Brookfield Asset Management - one of the largest alternative asset managers in the world. From office to retail, logistics to multifamily, and hospitality to development, we work across sectors to bring high-quality, sustainable real estate to life around the globe every day.

We are seeking a Technology Specialist to join the Brookfield Properties U.S. Office Division in Washington DC. In this role, you will play a key role in inspiring change and continual improvement.

The technology specialist works on assignments that are routine in nature. Generally, manages the day-to-day activities to ensure efficient and effective resolution of assignments. Manages work effectively by prioritizing own assignments and works on more than one task at a time. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.

Role & Responsibilities:

• Provides level 1.5 / 2 technical support and service for daily end user computer operations and project efforts in a complex computing environment
• Supports a wide range of IT services including but not limited to: PC, MAC, mobile devices, VPN/RSA token, Video Conference, software and basic network support
• Works with direct team members and Brookfield's clients and contributes to continuously improve the end user experience. May require working during non-business hours and on weekends
• Coordinate with team members and 3rd party service support groups to effectively resolve incidents and service request according to Brookfield's SLA's
• Provides level 1.5 and 2 technical support for Brookfield's clients
• Follows standards and guidelines to install, configure, customize, troubleshoot, upgrade and maintain Brookfield's client's workstations, printers, wireless devices, handheld devices and peripherals

• Advocates understanding with Brookfield's clients on the benefits of the IT service provider model to help foster collaboration
• Provides quality service and takes ownership in: resolving incidents / service request; tracking end user systems and device inventory resulting in timely and efficient resolution to incidents / service request evidenced by meeting Brookfield's clients' needs, meeting or exceeding Brookfield's SLA's and accurate data for asset management
• Proactively seeks information and utilizes creative problem-solving skills along with standard operating procedures
• Demonstrates relationship building, effective communication skills and quality service in the process of supporting, advising and educating Brookfield's clients on the use of end user computing hardware.
• Demonstrates relationship building, effective communication skills with team members and third parties in the process of resolving incidents / service requests, knowledge transfer resulting in efficient and effective incident management.
• Contributes to hardware, software, services enhancements by identifying when established procedures are not working and there are gaps in processes and makes recommendations for improvements
• Develops and edits customer and technical support knowledge base documentation
• Demonstrates quality service by actively contributing to customer satisfaction through advocating for Brookfield's client's needs, escalating incidents and requests, resulting in meeting or exceeding Brookfield's client's satisfaction metrics

Your Qualifications:

• Bachelor's degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience
• Minimum 2-5 years of related experience
• Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software
• Demonstrate ability to establish and maintain effective relationships with Brookfield's clients, management and employees in a manner that consistently meets Brookfield's expectations for exemplary customer service
• Demonstrate ability to see issues from the customer's perspective, assesses urgency of requests and responds accordingly
• Ability to communicate clearly and effectively both verbally and in writing, to differing audiences
• May require traveling to various locations outside of the corporate office
• Periodically moves boxes and computer equipment weighing up to 50 lbs
• Positions self to install computer equipment, including under desks
• Punctual, regular, and consistent attendance is required
• Understanding of ITIL Methodology
• High degree or familiarity with some or all of the following technologies: Windows 10, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, and VPN
• High degree or familiarity with some or all the following hardware: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
• Knowledge of wide area networks, TCP/IP and Server OS is desired

Your Career @ Brookfield Properties:

At Brookfield Properties, your career progression is important to us. Our leadership teams are dedicated to your success as an employee, and we invest time into training and developing our people.

Within our Office business, this conviction guides every aspect of our work. Our high-end design capabilities and strong sustainability practices allow us to create properties that raise the bar for real estate everywhere. It's why the world's most respected businesses, non-profits, and start-ups choose us as their partner.

End your job search and find your career at Brookfield Properties.

Why Brookfield Properties?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We look forward to hearing from you.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.