Desktop Administrator I

WHO WE ARE 

We’re a global team of over 20,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service. 

From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.

Whether you’re looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.

WHY WE LOVE IT 

Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.

We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.

HOW YOU WILL DO IT

Purpose Statement: Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

Key Job Accountabilities:

• Manages low to medium complexity tasks and provide customers with timely feedback on status. Support issue escalation and resolution.
• Follows Global IT policies and standards.
• Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking.
• Awareness of established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
• Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control. Support root cause analysis and corrective actions.

Education/Experience Qualifications:

• A minimum of an Associate’s degree is required; Bachelor's degree preferred.
• One to two (1-2) years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• Familiarity of general office equipment and materials
• Intermediate level computer skills
• Entry level decision making and problem-solving skills
• Intermediate verbal and written communication skills
• Ability to write detailed correspondence, journal task progress, problem resolutions, and technical procedures
• Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization
• General office equipment and materials

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at [email protected]. Please include your contact information and clearly describe how we can help you.

The email address above is for accommodation requests only and cannot be used to inquire about the status of applications.

Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.
Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!