Desktop Administrator I - Hybrid

Don't let our name scare you, we are not your average bank.

With nearly a century of service, FHLBI is one of 11 independent regional cooperative banks across the U.S. Simply put, we're a bank for banks, credit unions, community development financial institutions and insurers across Indiana and Michigan. As a cooperative, we are dedicated to strengthening communities throughout our region.

But enough about us, let's talk about you.

Are you looking for a company that views their employees as their greatest asset?

A company that's dedicated to making a difference in the community? So much so they pay their employees to volunteer?

Do you want to join a talented workforce that prioritizes diversity, equity and inclusion, and promotes learning and development, unique skills/ideas, and employee engagement?

If you've said yes to these questions, then we might be a match!

Here is what we offer:

• Flexible hybrid workforce model: Onsite three days a week and two days remote. We also offer five fully remote weeks per year!
• Fantastic, competitive pay and total rewards
• Industry-high 401(k) match: up to 6% PLUSan additional 4% contribution!
• Tuition reimbursement assistance: To help you continue to develop personally and professionally.
• Student loan repayment assistance: That's right, we will help you repay outstanding student loans!
• Awesome Benefits Package: Medical, dental, vision benefits and even pet (you read that right) insurance!
• Generous time off: Vacation, paid federal holidays, birthday month floating holiday, volunteer day and summer hours program
• "Dress for your day" dress code: You choose the appropriate work attire based on what your day looks like.

Purpose:

The Desktop Administrator position will work closely with information technology teams, vendors and business units to design and implement IT solutions to meet business objectives and meet regulatory requirements.

We are looking for an individual who has a proven track record of success in client-side system design and integration (physical and virtual), vulnerability management, and process automation and improvement. The ideal candidate will be a motivated self-starter with excellent written and verbal communication skills, who exceeds as an individual.

Specific Responsibilities:

• Thoroughly analyzes problems and opportunities, and their impact on the business. Considers all fact-based and stakeholder information in order to evaluate alternatives and make judgment-rich decisions. Probes symptoms to determine the underlying causes of problems and then integrates information from a variety of sources to arrive at optimal solutions.
• Fulfills customer requirements via design/build/test/troubleshoot/document activities for enterprise-class client computing hardware, software, support tools and platforms.
• Use PC configuration management tools to perform system administration (for example, adding workstations to the domain, writing procedures, etc.), software distribution, patch management, and inventory management.
• Evaluates, analyzes, configures, and implements new client products and tools while ensuring appropriate operational support is enabled.
• Provides comprehensive support for Microsoft products, Intel and midrange platforms, and scripting.
• Conducts research on software and systems products to justify recommendations and to support purchasing efforts.
• Mentors and assists other team members.

Competencies:

Business

• Empower to Deliver Results

General

• Drive Transparency
• Exemplify Trust
• Critical Thinking

People

• Foster Collaboration
• Champion Inclusion
• Customer Focus

Position Requirements:

• High School Diploma required. Bachelors preferred.
• 3+ years' experience in a customer service/support role.
• Requires experience troubleshooting, repairing/ installing hardware and software.
• 1+ years' experience of supporting Windows Server Operating System/Linux.
• 3+ years' experience with Windows Client OS, ITSM tool and supporting Microsoft Office.
• 3+ years' experience with automation tools (i.e. PowerShell, SCCM, Intune).
• Requires the ability to work any shift or day as needed by management.
• Requires the ability to learn general application concepts and become familiar with designated business, clinical and technical applications.
• Requires continuous equipment research and training to provide solutions to problems.
• Ability to uphold and model the Bank's Guiding Principles.

FHLBank Indianapolis is an Equal Opportunity Employer.