Desktop Analyst

Harbor is seeking an entry-level Desktop Analyst to join our growing team. The Desktop Analyst is responsible for providing technical support and troubleshooting for Harbor’s IT User Experience team. The role requires a highly organized, self-motivated person who can juggle multiple and diverse responsibilities in a remote-work environment. Strong interpersonal and communication skills are essential to effectively communicate and collaborate with internal employees.  This can be a hybrid position from either Chicago, IL or Moncton, NB or can work anywhere remotely in Canada or the US.  

Responsibilities: 

Technical Support and Documentation: 

• Provide technical support and troubleshooting for hardware, software, and network issues; 
• Document and maintain IT procedures and processes; 
• Build and maintain internal IT processes. 

Asset Management: 

• Manage equipment procurement and inventory. 

User Management: 

• Onboard and offboard employees; 
• Handle escalated Helpdesk tickets; 
• Administer Microsoft 365 services. 

Qualifications: 

• Bachelor's degree in computer science, Information Technology, or related field or 
• 1 to 3 years of relevant IT experience or internship experience in IT; 
• Experience with Professional Services environments, is highly desired;  
• Technologist with a customer / client service mindset; 
• Strong written and oral communication skills;  
• Highly collaborative and adept at working in a fast-paced, growth-oriented organization;  
• Able to travel as needed.