Desktop Configuration Specialist

IQVIA Connected Devices helps power clinical trials with better data.

As trial sponsors face increasing pressure to deliver new treatments to market faster, connected digital medical devices play a more critical role. IQVIA Connected Devices accelerates trial outcomes by streamlining the selection and deployment of medical devices to collect and analyze data.

To continue providing exceptional service, we are looking for a Desktop Configuration Specialist to provision, configure, and deploy laptops and computing devices for our study trials.

Essential Functions

• Build and deploy project specific desktop configurations for use internally and with 3rd party logistics providers.
• Primary point of contact for issue resolution regarding software vendors and systems.
• Forecasting and availability of computing licenses.
• Collaborate with other team members in the Software Development Lifecycle processes such as reviewing, designing and testing.
• Develop standard operating procedures and ensure team members follow industry standard 'best practice.
• Ensure specified service level standards are achieved.
• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Required Experience

• Typically requires 2 - 3 years of prior relevant experience.
• Working knowledge of desktop platforms; VMWare
• Possess ability to work independently.
• Working knowledge of communication systems and devices.
• Possess strong analytical skills and excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status