Desktop Engineer

Requisition Number: 90222

As an engineer on the desktop support team, you'll work in a dynamic environment supporting our clients. You'll have the opportunity to utilize technical skills and continue to learn new ones.

What you'll do at Insight:

• Provide day to day support for a desktop support team, complete operations tasks, and provide level 3 technical support.
• Support the implementation and ongoing operations of 6,000+ desktops, Citrix environment and basic network tasks.
• Work collaboratively across a variety of business units to implement new technology and support existing technologies.
• Build and configure solutions in the development, test, and production environment; including documenting the processes, infrastructure, and design.
• Manage problems, maintain vendor relationships, and assist with vendor escalation and issue resolution.
• Facilitate device imaging and the refresh of desktop devices as needed.

What you'll need to join Insight:

• • Experience with:

• • • Windows 7/10 support
    • Microsoft Office 2013, 2016, and O365 support
    • Remote desktop support
    • Ticket tracking systems
    • Troubleshooting and data retrieval on various systems

• • Capacity to learn to support a large number of the customer's in-house, proprietary programs from installation to troubleshooting.

• • Capable of researching problems, determining solutions, and creating procedures to prevent repeat of issues.

• • Ability to develop reports for organization management, regulatory agencies, and audit firms on a recurring and as-needed basis.

• • Willingness to occasionally work outside of normal business hours.

• • Ability to multitask with strong organization and time management skills.

• • Must be able to respond effectively to inquiries or complaints within a timely fashion.

Ensure strict adherence with all departmental Standard Operating Procedures and processes including escalation of concerns to peers and management.

Other Pertinent Information:

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
• Moderate lifting is required.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Memphis || Tennessee (US-TN) || United States (US) || None || None || Remote; US - Memphis, TN ||

Nearest Major Market: Memphis
Job Segment: Technical Support, Engineer, Technology, Engineering