Desktop Engineer

About Parkar Digital:

Parkar Digital is a Hybrid-first company dedicated to hiring, retaining, and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta, USA, and have our engineering teams across the US, India, and Latin America. Our solutions are powered by the Parkar platforms built using Cloud, Opensource, and Customer experience technologies. Parkar Digital offers an array of IT services across Cloud computing, Product development, Customer experience, Cybersecurity, and AI Engineering.

Parkar Digital, a Gold Certified Microsoft Azure partner, provides technology solutions for Digital Healthcare, Digital Retail & CPG. Our solutions are powered by the Parkar platforms built using Cloud, Opensource, and Customer experience technologies. Our goal is to empower a customer-first approach with digital technologies to deliver human-centric solutions for the clients.

For more info., Visit our website: https://parkar.digital/

LinkedIn - https://www.linkedin.com/company/parkar-digital/

Job Overview:

The Desktop Engineer is responsible for installing, maintaining, and supporting desktop computer systems and peripheral equipment used within the organization. This role involves ensuring the smooth operation of desktop environments, providing end-user support, and troubleshooting hardware and software issues. The Desktop Engineer works closely with the IT team to enhance the user experience and support a secure, efficient IT infrastructure.

Roles and responsibilities

• Provide technical support and troubleshooting for desktop and laptop computers, including hardware, software, network, and peripheral devices.
• Respond to and resolve incidents related to operating systems, applications, and hardware within SLAs.
• Assist in configuring and deploying new desktops, laptops, and mobile devices for employees.
• Manage user accounts and permissions within Active Directory and other user management systems.
• Support users with password resets, account setups, and profile configurations.
• Good knowledge of Outlook/Exchange, Office 365 applications.
• Troubleshoot network connectivity issues for desktop users, including wired and wireless connections.
• Knowledge of Active Directory, Group Policies, and user account management.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (preferred but not mandatory).
• 2+ years of experience in desktop support or a similar role.