Desktop Engineer I

Hamilton Lane is looking to expand our team to satisfy the needs of our growing client base. Hamilton Lane is built on collaboration, teamwork and integrity. Our employees pursue excellence and always strive to do the right thing. We invest in our employees, clients and partner relationships, as well as, in the technology and resources necessary to remain competitive, working in a competitive environment that inspires innovation.

What we do:

As a recognized leader in providing Private Markets Solutions to clients across the globe we manage approximately $120.2 billion in discretionary assets and have oversight of an additional $782.9 in non-discretionary assets as of December 31, 2023.

The Opportunity:

 In the capacity of a Desktop Engineer at Hamilton Lane, your responsibilities will encompass providing both on-site desktop support and remote assistance in addressing hardware and software challenges. The preferred candidate should prioritize end-user support and possess a mindset geared towards improving the overall end-user experience whenever feasible.

Your responsibilities will be to:

• Provide both on-site desktop support and remote assistance in addressing hardware and software challenges.
• Engage in project initiatives aimed at implementing new end-user technologies and enhancing infrastructure.
• Promote the utilization of unified endpoint management tools for desktop and mobile devices to facilitate a next-generation end-user experience. 
• Expand the application of our service management platform to establish a known error database. 

Your background will include:

•  Over 5 years of practical experience in supporting Windows and macOS systems.
• More than 2 years of hands-on experience with iOS and Android devices.
• At least 2 years of experience utilizing Microsoft Intune.
• A minimum of 2 years in M365 administration.
• Over 3 years of experience with SharePoint.
• At least 2 years of experience in supporting Video Conferencing solutions.
• Strong ability to collaborate effectively with clients and team members, including C-Suite executives.
• Experience collaborating with IT vendors for international support.
• Familiarity with ticketing systems, preferably the Atlassian suite, especially Confluence and Jira.
• Experience with remote assistance tools like Beyond Trust (formerly Bomgar).
• Proficient in supporting and using collaboration platforms such as Teams, Zoom, and Slack.
• Knowledge of application packaging and deployment management for MS Windows and mobile devices.
• PowerShell experience is a plus but not mandatory.
• Strong decision-making and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proven history of successfully delivering multiple complex technical projects on schedule and within budget.
• Must be eligible to work in the US without sponsorship.
   

Benefits

At Hamilton Lane, our benefits philosophy is simple. To provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring.

To do this, Hamilton Lane offers the following benefits:

Enhancing Your Physical and Emotional Health

Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.

Developing Your Career

Tuition and certification reimbursement program are available along with continual education and development trainings for you to grow with Hamilton Lane.

Supporting Your Family & Community

For our communities, Hamilton Lane provides paid time off to volunteer, matches your donations to charitable organizations, and compensates for referring qualified candidate that join our team. 

For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing
parents.

Safeguarding Your Financial Wellbeing

Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.
 

Diversity Pledge

At Hamilton Lane, we prioritize the value of diversity and intentionally cultivate an environment that embraces the strength derived from our collective differences. Recognizing the industry's need for change, we address the hesitancy of underrepresented groups, particularly women and people of color, to apply unless meeting every criterion. We welcome applications from women, men, people of color, veterans, the LGBTQ+ community, and those returning to the workforce, even if not meeting every job description requirement, including education level. Your unique contribution is not just welcomed but essential to our success.

If you need a reasonable accommodation to complete your application, please contact Human Resources at [email protected].

We offer a competitive salary, annual discretionary bonus and a comprehensive benefits package which includes: Medical, Prescription, Dental, Paid Time Off, 401k plan, Life and Disability Insurances, Tuition Reimbursement, Employee Stock Purchase Program, Health Club Reimbursement and Flexible Spending Accounts.

Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law.

If you need a reasonable accommodation to complete your application, please contact Human Resources at [email protected].