Desktop Engineer I

Overview

Highlight Technologies is seeking a Desktop Engineer I to provide technical support to a 24x7x365 center for the Small Business Administration (SBA) IT service center.

Responsibilities

• Respond to client support requests and determine the nature of their problem or issue.
• Provide onsite and remote support to clients for hardware and computer equipment.
• Establish, diagnose, repair, maintain, and upgrade hardware and computer equipment.
• Possess hands-on experience with Windows and Linux environments and office automation products.
• Work with computer peripherals such as printers and scanners.
• Implement security patches and other security implementation plans.
• Troubleshoot remotely and provide clear instructions to clients.
• Record technical issues and solutions in logs and send unresolved issues to the next level of support.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Create technical documentation and manuals, as well as work tickets.
• Ensure that all open requests are resolved and write and complete reports as needed.

Qualifications

• Eligible for Public Trust suitability.
• Minimum of 1-3 years of experience as a Desktop Engineer.
• Proficient in troubleshooting Microsoft Windows 7 and above.
• Excellent understanding of Windows and software knowledge for building images, upgrades, and troubleshooting.
• Ability to manage and support end-user devices, such as desktop systems and other peripheral equipment.
• Experience in imaging, including creating, testing, and deploying Knowledge of SCCM and Intune is a plus.
• Familiarity with smart cards / PIV cards.
• Previous experience with Office 365, VPN, Active Directory, and Thin Client.
• Knowledge and experience in Conference Room / VTC Setups.
• Working knowledge of Service Now.

About Highlight

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight's founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org.

We're an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at [email protected] Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

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