Desktop Engineer L1

Key responsibilities:• Provide onsite support services to Authorized Users as part of a Service Event• Complete Service Events within the agreed Service Levels• Support all CLIENT TECH Equipment• As directed by CLIENT, assist in troubleshooting other devices

Behavioral skills required:• Must have good customer facing skills and be well presented.• Demonstrates independent and proactive thinking• Builds effective relationships with both with CLIENT and CLIENT TECH• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice. • Must be able to work alone and unsupervised, taking the initiative when necessary.• Must be organized and prioritize work appropriately.

Technical skills & Experience required:• Must have experience of using an ITSM system. • Must have good working knowledge of Microsoft Windows operating systems and related Office applications. • Support experience of MACs would be beneficial• Knowledge of mobile devices, in particular those running iOS and Android operating systems• Working knowledge of current and legacy hardware platforms, experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components;• Ability to replace defective parts.

Desired Educational Requirements:• Completion of CompTIA certifications - e.g. A+, Network+, etc.• Completion (or near completion) of Microsoft certifications - e.g. MCP, MCITP, MCSE, etc.

Tech Should be fully vaccinated and carry Vaccination card

Steel Toe Boots is mandatory when onsite.