Desktop Operations Administrator

Responsibilities

Are you passionate about technology and providing exceptional support? We're looking for a dynamic End User Support Specialist to join our team and deliver first-class service to VIP employees through White Glove support.

In this role, you'll be the go-to expert for troubleshooting and maintaining laptops, desktops, mobile devices, video conferencing equipment, and printers. You'll play a critical role in onboarding, offboarding, and ensuring seamless day-to-day IT operations, all while adhering to Finastra's asset management policies.

What You'll Do:

• Manage and support end-user devices (PCs, Macs, printers, mobile devices, etc.) using the latest tools and procedures.
• Provide onsite and remote technical assistance, troubleshooting issues and resolving incidents with efficiency.
• Deliver White Glove support for VIP employees, ensuring their IT needs are met with professionalism and care.
• Handle IT onboarding/offboarding processes and assist with asset deployment, recovery, and disposal.
• Support video/audio conferencing solutions across Finastra locations, including vendor coordination.
• Collaborate with Level 2 and Level 3 teams to resolve complex issues while keeping users informed every step of the way.
• Perform inventory management, asset tracking, and monthly reporting.

What You'll Bring:

• A university degree or equivalent experience.
• Strong knowledge of PC, Mac, Windows 11, and iOS operating systems.
• Exceptional customer service and communication skills.

This role is more than just IT support; it's about creating an excellent user experience and being a trusted partner for our team. Are you ready to make a difference?