Desktop Support

Role L2 Desktop Engineer Field support Services

Required Technical Skill Set Windows Desktop OS, MS office, Outlook, Mobile Device support

No of Requirements 5

Desired Experience Range 4-6 Yrs.

Location of Requirement Milwaukee, WI - 1

Golden, CO 2

Chicago, IL - 2

1. Install and configure desktops, laptops, mobile devices, and associated peripherals and related software

2. Perform onsite updates, configuration changes, or software installations and security patches

3. Perform bulk MACDs

4. Provide technical support and setup during special events such as conferences

5. Provide onsite technical assistance to Authorized Users

6. Provide technical support and setup during special events such as conferences

7. Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System and hardware issues

8. Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc) and troubleshooting Network issues

9. Experience in providing VIP support

10. Excellent listening skills & ability to communicate clearly and fluently in English

11. Should be able to travel (Drive down) to nearby customer locations when necessary

12. Co-ordination with offshore team and Third-party Vendors for break-fix.

13. Flexibility to work in on-call support for critical issues during weekend/after business hours

14. Participate in weekly/ monthly/ customer meeting and provide activities report.

1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)