Desktop Support

Company Description

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Job Description

Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support Technician for one of our clients.

Position: Desktop Support Technician (2 Positions)

Location: Palo Alto, CA and Irvine, CA

Duration: Long Term Contract

• Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
• Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
• Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
• Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
• Ability to coordinate and communicate at all levels within the organization
• Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs - Tech Savvy
• Ability and passion for learning new technology and tools
• A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Prioritization Skills - The ability to analyze support requests and prioritize them based on impact
• Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
• Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best regards,

Richard Tucker

Arthur Grand Technologies Inc

www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.