Job Description
Description
We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Resolve technical support issues that cannot be resolved via telephone by Service Desk in person or using remote tools
Diagnose and repair hardware problems set up configure and test equipment.
Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution
All aspects of IMAC (Install Move Add Change) including onboards/offboards
Resolve "walk up" requests for assistance including business hour
Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
Maintain technical knowledge on our company's applications and services
Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
Creation & verification of Knowledge Base (KB) articles Analyze document and escalate critical issues to appropriate support groups
Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
Assist with server installs repairs and maintenance as required Assist with network issues and performance issues
Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
Assist with switch and router installs and replacements
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."
Qualifications
We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Resolve technical support issues that cannot be resolved via telephone by Service Desk in person or using remote tools
Diagnose and repair hardware problems set up configure and test equipment.
Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution
All aspects of IMAC (Install Move Add Change) including onboards/offboards
Resolve "walk up" requests for assistance including business hour
Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
Maintain technical knowledge on our company's applications and services
Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
Creation & verification of Knowledge Base (KB) articles Analyze document and escalate critical issues to appropriate support groups
Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
Assist with server installs repairs and maintenance as required Assist with network issues and performance issues
Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
Assist with switch and router installs and replacements
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."
We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Resolve technical support issues that cannot be resolved via telephone by Service Desk in person or using remote tools
Diagnose and repair hardware problems set up configure and test equipment.
Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution
All aspects of IMAC (Install Move Add Change) including onboards/offboards
Resolve "walk up" requests for assistance including business hour
Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
Maintain technical knowledge on our company's applications and services
Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
Creation & verification of Knowledge Base (KB) articles Analyze document and escalate critical issues to appropriate support groups
Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
Assist with server installs repairs and maintenance as required Assist with network issues and performance issues
Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
Assist with switch and router installs and replacements
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."
Qualifications
We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Resolve technical support issues that cannot be resolved via telephone by Service Desk in person or using remote tools
Diagnose and repair hardware problems set up configure and test equipment.
Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution
All aspects of IMAC (Install Move Add Change) including onboards/offboards
Resolve "walk up" requests for assistance including business hour
Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
Maintain technical knowledge on our company's applications and services
Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
Creation & verification of Knowledge Base (KB) articles Analyze document and escalate critical issues to appropriate support groups
Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
Assist with server installs repairs and maintenance as required Assist with network issues and performance issues
Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
Assist with switch and router installs and replacements
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."
Date Posted
10/11/2022
Views
5
Positive
Subjectivity Score: 0.8
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