Desktop Support

Description

We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Roles and Responsibilities:

Resolve technical support issues that cannot be resolved via telephone by Service Desk in person or using remote tools

Diagnose and repair hardware problems set up configure and test equipment.

Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution

All aspects of IMAC (Install Move Add Change) including onboards/offboards

Resolve walk up requests for assistance including business hour

Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America

Maintain technical knowledge on our company's applications and services

Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company

Creation & verification of Knowledge Base (KB) articles Analyze document and escalate critical issues to appropriate support groups

Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees

Assist with server installs repairs and maintenance as required Assist with network issues and performance issues

Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required

Assist with switch and router installs and replacements

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."

Qualifications

We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Roles and Responsibilities:

Resolve technical support issues that cannot be resolved via telephone by Service Desk in person or using remote tools

Diagnose and repair hardware problems set up configure and test equipment.

Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution

All aspects of IMAC (Install Move Add Change) including onboards/offboards

Resolve walk up requests for assistance including business hour

Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America

Maintain technical knowledge on our company's applications and services

Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company

Creation & verification of Knowledge Base (KB) articles Analyze document and escalate critical issues to appropriate support groups

Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees

Assist with server installs repairs and maintenance as required Assist with network issues and performance issues

Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required

Assist with switch and router installs and replacements

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."