Desktop Support
Job Description
Responsibilities:
- Provide support remotely in various field offices
- Provide conference room equipment setup and support as needed
- Assist IT specialists with system troubleshooting and resolution determination
- Perform installation of various software patches/updates as needed
- Provide support for the equipment maintenance program and assist with product research, documentation and recommendations where necessary
- Support a small group of Mac users
Qualifications:
- Bachelor's degree in Engineering or Computer Science, 3-5 years equivalent work experience may be substituted
- 3-5 years of practical work experience providing general IT support / Help Desk
- 2 years supporting PCs
- Proficiency with Window 10, Mac OS 10.12, Office 365
- Ability to diagnose and resolve technical and end-user problems in a customer service oriented team environment
- Experience installing and maintaining applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting
- Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred
- Ability to work independently with minimal direction providing technical and non-technical support to multiple users
- Ability to sit at a workstation for long periods of time
- Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
Company Background: Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients' businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry's most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.
PSI is an Equal Opportunity Employer.
All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
NOTE TO JOB SERVICE: VEVRAA Federal Contractor requesting priority referrals of Protected Veterans.
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Date Posted
05/21/2023
Views
7
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