Desktop Support

Summary of Position:

The Desktop Support Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation & project coordination as required to install or repair hardware/software and resolve technical problems.

Essential Duties and Responsibilities:• Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes.• Install hardware and software for clients.• Complete necessary internal and client related documentation as required on a daily basis.• Install/configure/repair network and local printers.• Train clients on basic computer knowledge.• Communicate and interact with end users and internal staff to resolve IT related issues• Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information• Works well in a team environment and independently• Accountable for ticket aging• Positive and proactive attitude with customer's best interest in mind

Qualification / Requirements:• Intermediate knowledge of PC desktop support.• Intermediate knowledge of local and network printer support.• Basic knowledge of Networking and Windows based servers.• Customer service-related experience.• Basic knowledge of ticket-based tracking system.

Additional Requirements:• Excellent verbal and written communication skills.• Ability to work with minimal supervision.• Strong analytical and problem-solving skills• Valid driver's license.• Dependable transportation.• Ability to work some nights and weekends and as required.• Must be able to lift 50 pounds.

Education / Training / Experience:

Required:• Minimum of 2-3 years of experience with Windows 10 and PC re-imaging.• Minimum of 2-3 years of experience with PC and laptop hardware.• Certification in A+

Preferred:• ITILv3 certification• Certification in Server + or Network+• Certification in Microsoft MCP, MCSA, MCSE• Certification in Dell Hardware• Certification in HP Hardware• Certification in IBM/Lenovo Hardware• Associate Degree in Computer Science or equivalent

About Buchanan Technologies

Since Buchanan's inception over 30 years ago, we have operated on 5 core values - People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let's build something amazing together.