Desktop Support Administrator

Introduction

This is a mid-level position in the Corporate IT department. The individual selected for this position will work alongside a small technical support staff. Under limited supervision, the successful candidate will administer all aspects of the LAN operating environment.

What you'll do as a Desktop Support Administrator

• Provide desktop support and technical assistance to end users on a variety of issues.
• Manage and support a small Windows Server environment.
• Identify, research, and resolve technical problems.
• Troubleshoot PC hardware and software issues.
• Set up and maintain user accounts.
• Manage file, print, and license servers.
• Administer data backups.
• Apply security patches and updates in a timely manner.
• Document and maintain IT related procedures.
• Maintain inventory and licensing records for hardware and software acquisitions.

Desktop Support Administrator Requirements

• Requires High School Diploma or equivalent and 08-10 years of experience

or

• Bachelors Degree (or related) plus 2-4 years of experience supporting desktops/laptops and servers; specifically with systems running Windows 10, Server 2012+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
• Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
• Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
• Ability to obtain a security clearance, which includes US citizenship.

Desktop Support Administrator Preferences

• Bachelor's degree in MIS, CS, or other IT-related field
• Experience with Windows Server 2012 and above
• Experience with Microsoft 365 office applications
• Experience with Veeam backup software
• Knowledge of Cisco VoIP phone administration
• MCSE, A+, Net+, Security+ certifications
• Antivirus and SCCM
• DoD experience
• IT security risk and vulnerability understand
• Secret Security Clearance - Active or Inactive

Company & Division Information

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 1,600 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

Please visit ourCareerspage to learn more about employee-ownership,ARA benefitsand explore some of ourfeatured offices.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)