Desktop Support Analyst

Support office and field staff via e-mail, phone, and in person, escalating issues when necessary. Will be the primary IT point-of-contact for the Company's Newark office and will assist IT team in supporting users and infrastructure in other Genie Energy offices. The requirement to work in the Newark office Monday - Thursday, with an option for Friday as remote day.

• Provide Level 1 and 2 desktop and software support

• Ensure that all procedures and infrastructure are fully documented

• Escalate problems (when needed) to 3rd party vendors, team leader, or manager, and track until resolution

• Perform user and asset management tasks

• Build/deploy equipment to Genie Energy standards

• Monitor work emails after hours for any emergencies, and be available to provide out-of-hours support by taking part in the callout roster

• Participate in global IT projects

work experience requirements

Required:

• Minimum of 5 years of experience as a Desktop Support Analyst or comparable support position

• Excellent oral and written communication skills

• Ability to work independently, as well as the ability to follow and act on instructions via remote communications such as email, phone calls, etc.

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to write routine reports and correspondence

• Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile Devices

Preferred:

• CompTIA A+ / Network + or MCP Certifications

• Knowledge of Mac OS X