Desktop Support Analyst

Desktop Support Analyst

CINC Systems is a fully integrated cloud-based homeowners' association accounting and property management software system.CINC Systems is looking to fill a Desktop Support Analyst position which duties include: responsibilities defined as deployment, monitoring, maintenance, security, development, upgrades and support of desktop/laptop computers, handheld devices, printers, drivers, software, email, patches and operating systems.

Job Duties:

• Responsible for the day to day user support of employees and vendor services.
• First line phone and ticket support for end users.
• Manage user accounts and permissions.
• Assist with the deployment of new hardware and software.
• Asset/Inventory Management.
• Manage Desktop/Laptop Base Images and Deployment.
• Document systems to ensure understanding and as requested by regulators and auditors.
• Works with consultants, technical personnel, and vendors as needed for services and products.
• Provide outstanding customer service for internal requests for service.
• Implement new project requests as assigned by IS Manager.
• Assist System Administrator on projects assigned by the IS Manager.
• On-call duties or after-hours project work may be required.
• Performs other duties as may be assigned or which inherently or logically belong with the position.
• Exemplify the company's values while carrying out its mission and organizational goals and priorities.

Requirements

Qualifications:

A bachelor's degree or equivalent relevant work experience required and at least 2 years of experience with Desktop Support or Desktop Analyst experience. Ideal candidates will have the ability to work as part of a team, problem-solving skills, oral and written communication skills, customer service skills, and, interpersonal skills.

CINC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Benefits

Great working environment

Work/life balance

Medical

Dental

Vision

Life Insurance

Short-term & Long-term disability insurance

AFLAC

Flexible Spending Plan (childcare & healthcare)

401K (matching available)

136 hours of paid time off per year

10 paid holidays per year

Up to 2 work-from-home days per week

Free snacks (when in office)