Desktop Support Analyst II

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Description:

With direction,

Provides direct technical support to computer system users

Answers complex and difficult questions to resolve computer problems for clients

Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems. Provides desk-side support for end users.

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Requirements

Years of experience: 2- 3 years

• IT Technical support experience related, Windows operating system troubleshooting experience, hardware and software maintenance, experience handling IT ticketing system, knowledge in ITIL practices.
• Diagnose and resolve problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet and mobile hardware and software.
• Maintain inventory of installed software, manage software licensing.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

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• Be able to start immediately, or as quickly as the local legislation requires, experience in a multinational organization is a plus.