Desktop Support Associate

Description: Job Summary:

frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk . For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.

Essential Responsibilities:

• Entry level position performing standard routine and often repetitive work under supervision of other staff.

Basic Qualifications:

Experience

• Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Microsofts MCP and/or A+ preferred.
• Knowledge of the Microsoft Windows environment; and familiarity with an PC environment. Excellent customer service skills.

Preferred Qualifications:

• Knowledge of computer hardware/software repair and formal training in the computer or electronics industry.
• Associates degree in related field.

Primary Location: California,Walnut Creek,Walnut Creek Hospital

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start: 08:00 AM

Working Hours End: 05:25 PM

Job Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group/Union Affiliation: Q01|SEIU|United Healthworkers

Job Level: Entry Level

Department: KPIT ADMIN - ITO CESM ECS NCAL 1 - 9601

Pay Range: $36.39 - $39.21 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.

Travel: Yes, 100 % of the Time At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest