Desktop Support Consultant

Tower Research Capital, a high-frequency proprietary trading firm founded in 1998, seeks a Desktop Support Consultant to join our Enterprise Technology team.

Responsibilities

• Identifying, prioritizing, resolving, and triaging incidents and requests
• Working on tickets related to desktop support
• Installing, troubleshooting, and supporting Windows desktop, Linux desktops, MacOS laptops, and meeting room AV hardware
• Creating new user accounts, groups, etc.
• Repairing and upgrading hardware, including desktops, laptops, printers, and scanners
• Installing, configuring, and supporting phones
• Supporting e-mail administration
• Managing and maintaining information on Tower’s internal documentation hub, residing on Confluence pages

Qualifications

• A bachelor’s degree in IT or a related field
• 7 - 10 years of experience
• Knowledge of PC hardware, desktop support, and computer internals
• A deep understanding of audio/video hardware
• The ability to analyze, troubleshoot, and resolve hardware failures
• Ability to read and interpret technical documents
• Strong organizational skills and attention to detail

Preferred Qualifications (not required)

• Knowledge of Logitech AV hardware, JIRA, Confluence, and Linux

Anticipated hourly rate range is $50-80/hour.

Tower’s dual offices and garden roof decks are located in TriBeCa and SoHo, neighborhoods in downtown Manhattan. While we work hard, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.

Tower Research Capital is an equal opportunity employer.