Desktop Support Consultant

Tower Research Capital, a high-frequency proprietary trading firm founded in 1998,
seeks a skilled Desktop Support Consultant to join our Enterprise Technology team in India Gift City GandhiNagar Gujarat. We are looking for a smart, patient, and dedicated individual who will work with Tower’s employees to resolve hardware and software issues. 

Responsibilities

The Desktop support consultant will be responsible for:

• Identifying, prioritizing, resolving and triaging incidents and requests.
• Working on tickets related to Desktop support. 
• Installing, Troubleshooting and supporting Windows desktop, Linux desktops and MacOS laptops.
• Supporting, Installing and troubleshooting meeting room AV hardware. Knowledge with Logitech AV hardware would be a plus. 
• Creating new user accounts, Groups etc.
• Repairing and upgrading hardware including desktops, laptops, printers, and scanners
• Installing, configuring, and supporting phones.
• Supporting e-mail administration.
• Managing and maintaining information on Tower’s internal Documentation hub residing on Confluence pages

Qualifications

The ideal candidate will have:

• Total experience of 4 - 6 years. 
• Solid knowledge of PC hardware and computer internals
• Desktop support knowledge.
• Well versed with Audio Video hardware. 
• The ability to analyze, troubleshoot, and resolve hardware failures.
• A passion for technology.
• Strong organizational skills and meticulous attention to detail.
• The ability to balance and prioritize multiple assignments in a fast-paced environment. 
• The ability to work well as part of a team that supports production, back-office computing, and end user support functions. 
• Ability to read and interpret English-language technical documents.
• Ability to speak business-level English.
• The indefinite right to work in India.
• Knowledge of JIRA and Confluence (preferred).
• A working knowledge of Linux (preferred).
• An educational background in IT (preferred).

Candidates should also be:

• Organized, responsible, and meticulous
• Strong communicators 
• Proactive and willing to take initiative
•  Able to manage and prioritize multiple tasks in a fast-paced environment 
• Able to work both with a team and independently 

Benefits 

Tower continues to enhance the in-house trading system and strategies that have positioned the firm as a leader in the thriving field of quantitative trading. While Tower offers challenges and rewards rivaling those of any Wall Street firm, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life. Benefits include:

• Competitive salary and discretionary bonuses
• 5 weeks of paid vacation per year
• International medical insurance
• Lunch and snacks on a daily basis
• Free events and workshops
• Donation matching program

Tower Research Capital is an equal opportunity employer.