Desktop Support Engineer

The role of Desktop Support Engineer will focus on supervising the front line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations.

Your tasks will include:

• Solve and handle incoming tickets in the Service desk
• Monitoring of SLA compliance within the department
• Resolve problems or escalate as necessary in a timely manner
• Provide IT support related to hardware and software including remote assistance
• Perform user account administration in various systems
• Review and update Service Desk knowledgebase regarding processes and procedures

What we expect from you:

• At least 2 years of previous experience at IT Service Desk, preferable in an enterprise environment
• Good English language skills, both written and verbal
• Ability to facilitate and support multiple tasks and real time support issues
• Being proactive in delivering high-quality customer service, work under pressure and independently if required
• Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
• Experience using a ticketing system such as ServiceNow or similar, to manage workload
• In depth knowledge of Microsoft desktop operating systems (particularly Windows 10), MacOS 
• In depth knowledge of MS Office products

What will be your advantage:

• Knowledge of Spanish (proficiency level - B2 or higher)

We Offer:

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of Romania, Veeam reserves the right to refuse to consider the application for a job.
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