Desktop Support Engineer

Virtasant is a global cloud services provider with industry-leading technology capabilities and people. We have been working in the cloud testing the limits of its capabilities since the start. To do this we have built one of the world's largest fully remote organizations. We transform build and optimize products on the cloud every day helping companies make the most of the cloud's native capabilities.

Our goal is to help organizations thrive in the Cloud and we offer a wide range of services and technology platforms to help them accelerate and optimize their cloud journey. One of our most important and differentiated capabilities is our cloud optimization offering which leverages a unique blend of deep cloud expertise proprietary optimization technology and proven FinOps methods to help organizations maximize Cloud efficiency.

In this role you will oversee the deployment and updating of desktop and laptop images to meet departmental needs and maintain system performance. You'll provide essential troubleshooting support conduct maintenance checks and update systems to ensure reliability and productivity. Additionally you'll document procedures offer user training contribute to IT projects and adhere to security policies. Your commitment to excellent customer service staying current with technology trends and driving process improvements will enhance service delivery and user satisfaction.

Desktop Support Engineer

Role and Responsibilities ● Imaging and Configuration: ○ Deploy configure and update images on desktops and laptops using industry-standard imaging software. ○ Customize images according to specific departmental requirements. ○ Manage the inventory of images ensuring that updates are applied timely and accurately. ● Troubleshooting and Support: ○ Provide first and second-level support for all hardware and software issues related to desktops and laptops. ○ Troubleshoot issues related to operating systems office applications network connectivity and peripherals such as printers and scanners. ○ Respond to support requests in a timely manner ensuring effective communication and resolution. ● Maintenance and Optimization: ○ Perform regular maintenance checks on desktops and laptops to ensure optimal performance. ○ Update and patch systems regularly in accordance with company security policies. ○ Assist in the management of end-user accounts permissions and access rights. ● Documentation and Training: ○ Document processes solutions to common problems and frequently asked questions. ○ Maintain an inventory of all hardware software and licenses. ○ Provide training and guidance to users on how to prevent issues and on the use of various software and hardware.

● Project Support: ○ Participate in IT projects such as software rollouts hardware upgrades and new deployments. ○ Collaborate with other IT staff and departments to ensure that IT-related projects are completed on time.

Qualifications ● Proven experience in desktop support particularly in imaging and troubleshooting desktops/laptops. ● Familiarity with imaging software (e.g. SCCM Ghost Acronis) and Windows operating systems. ● Knowledge of basic networking concepts (TCP/IP LAN/WAN DHCP DNS). ● Strong problem-solving skills and the ability to work under pressure. ● Excellent verbal and written communication skills. ● A customer-focused attitude with the ability to interact positively with end-users and team members. ● Certifications such as CompTIA A+ Microsoft Certified Professional (MCP) or similar are advantageous.: Preferred Skills ● Experience with scripting languages (e.g. PowerShell Bash) to automate repetitive tasks related to imaging software deployment and system configuration. ● Proficiency in advanced imaging techniques beyond basic image deployment such as creating custom images tailored to specific departmental needs integrating drivers and updates into images and automating the imaging process for efficiency.

What we offer

• Totally remote full time (40h/week)

• Work hours should overlap with 7 to 4 pm PST timezone.

• Payment in USD by-weekly or monthly - your choice.