Desktop Support Engineer

Job Title: Desktop Support Engineer 

Location: New York

Department: Technology

Permanent

Role Overview:

Predominantly responsible for the infrastructure support and maintenance for users in our New York offices as well as remote regions where required. The ideal candidate will have a good understanding of the standard Windows desktop environment and experience in working in an Enterprise Front Office/Banking/Trading environment. There may be a requirement to work shifts in order to cover trading times, although the hours covered are not expected to be outside of 7am – 7pm, with occasional weekend work. This role is a great opportunity for someone who is a self-starter, pro-active and keen to enhance/develop their technical skills set through both hands on experience and training.

This role would be suited to a highly motivated self starter who would thrive in a dynamic and demanding environment. The ability to work well under pressure and quickly learn new skills is essential Creativity and innovative ideas to resolve complex problems, or propose improvement to the business is favorable.

Key Capabilities: 

• Desktop & Trade Floor support experience working in a major financial institution within a dynamic operational support environment.
• A rounded engineer with knowledge across the infrastructure stack and the ability to work with all those they interact with

Essential Skills Required: 

• Trading floor or experience of high pressure environments
• Drive to succeed and deliver
• Pride and attention to detail
• Self Managing
• Windows 10 Operating systems
• Working knowledge of SCCM/Microsoft Application Virtualisation and/or similar technologies
• Experience of working with Virtual Desktop Environments
• Office 2021, 2019 including custom built Excel add-in support.
• Trader Telephony such as VOIP technologies (SIP, H323 for Avaya and SpeakerBus telephony systems)
• Core understanding of TCP/IP, Networking Technologies and desk level patching
• Market Data Application experience, namely Bloomberg
• HP Desktop Hardware products and support
• Mobile device support experience(Blackberry UEM)
• Core Application troubleshooting
• Knowledge of Citrix Environments

Desirable Skills: 

• Polycom/Microsoft Teams video Conferencing
• Exposure to excel VBA
• Exposure to SQL Server
• Knowledge of TradeFlow

BlueCrest is committed to providing an inclusive environment for its workforce. As an employer, we provide equal opportunities to all people regardless of their gender, marital or civil partnership status, race, religion or ethnicity, disability, age, sexual orientation or nationality.