Desktop Support Engineer L2

Responsibilities:

• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailed all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Install and configure computer systems and applications within the company.

Technical knowledge :

• Windows & Mac operating system knowledge
• Advantage if Linux is there. Not mandatory
• Good knowledge on rebuilding Mac and Windows
• Good knowledge about basic windows and Mac Troubleshooting
• Able to troubleshoot audio video devices
• Should have knowledge in hosting virtual meetings