Desktop Support Intern

Desktop Support Intern

SFM - The Work Comp Experts

About SFM

Since 1983, our mission has been to be the workers' compensation partner of choice for agents, employers and their workers. SFM seeks to inspire safer workplaces by protecting workers from harm and helping the injured recover. We have expanded to well over 25,000 customers in the Midwest and grown our offerings to include vocational rehabilitation, loss prevention, medical services and more. Though much has changed through the years, our focus continues to be unrivaled customer service, safety, and providing better outcomes for employers and injured workers.

The role

This internship offers practical work experience, an introduction to computer support and an opportunity to gain experience with the technical operations of a technology services team. Will work on challenging projects and have opportunities to work with real technical projects and interact with experienced computer professionals and various people within the organization. This opportunity will provide a chance to gain hands-on experience in the computer field. This job will be a temporary role, and will be during the months of June thru August of 2024.SFM will be flexible with the start and end date. Applicants must be able to work onsite in the Bloomington office.

What you will be doing

1. Assist with delivering and installing equipment and peripherals to end-users, setting up equipment and removing all old equipment.
2. Assist with the installation and maintenance of Information Services supported equipment including, printers, cameras, scanners, headsets, and other peripherals.
3. Provide written documentation that pertains to job responsibilities, which may include items such as recording equipment deployment and following the decommission process for retired equipment.
4. Participate in Team meetings, providing input and suggestions pertaining to the computing environment.
5. Works collaboratively in a team setting and maintains appropriate interactions with both internal and external customers.
6. Provide superior customer service and performs duties in a professional manner when interacting with end-users and all SFM staff members or customers.
7. Follow company best practices for problem resolution and tracking. Communicates status to customers in a timely manner.

What We will Love About you

• High School Diploma; or entering Junior or Senior year of high school.
• Knowledge of computer application and operating system support.
• Excellent customer service skills, and the ability to work well within a team environment.
• Solid verbal and written communications skills.
• Willing to ask questions when needed and be self-motivated.
• Ability to follow directions, and adhere to team procedures and company best practices.
• Must be able to work onsite at company's headquarters in Bloomington, MN.

Physical Requirements

Regular attendance is required. Work takes place in a semi paperless environment within an office setting, either on business premises or other remote location, using standard office equipment such as computers, phones, and photocopiers, which requires being stationary for extended periods of time. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to occasionally lift office products and supplies, up to 40 pounds. Work is performed indoors with little to no exposure to extreme outdoor weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SFM Mutual Insurance Company and each of its parent companies, subsidiaries and/or affiliated companies are Equal Opportunity/Affirmative Action Employers. All employment decisions are made without regard to race, color, religion, sex, national origin, age, sexual orientation, marital, familial, or veteran status, medical condition or disability, or any other legally protected classification.

SFM Companies, EEO/AA Employers. SFM is a participant of E-Verify. Applicants have rights under Federal Employment Laws.