Desktop Support L1

• Key responsibilities:
• Provide onsite support services to Authorized Users as part of a Service Event
• Complete Service Events within the agreed Service Levels
• Support all CLIENT TECH Equipment
• As directed by CLIENT, assist in troubleshooting other devices
• Behavioral skills required:
• Must have good customer facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both with CLIENT and CLIENT TECH
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Technical skills & Experience required:
• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms, experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.
• Desired Educational Requirements:
• Completion of CompTIA certifications - e.g. A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications - e.g. MCP, MCITP, MCSE, etc.
• Additional requirements:
• Tech should be fully vaccinated.
• Tech should be able to lift and shift upto 25 lbs.
• Tech should posses steel toe boots

Fully BGV passed.