Desktop Support Manager

The Role 

We are seeking a highly qualified and talented Desktop Support Manager to join us as a hands-on manager of our New York Metro regional offices and technology support team. The team is responsible for the monitoring/supporting of our Windows infrastructure, Citrix/Azure VDI platform, SaaS platforms, and desktop applications as well as resolving direct technical issues across a global platform of end-users including investment professionals, middle & back-office employees, and technologists. This role is hands-on and would allow the opportunity to work on both front-end support as well as back-end engineering while focused on continuously improving user experience. We expect innovative ideas and solutions regarding user experience to be the digital enabler for the business.

What you’ll do 

As the Desktop Support Manager, you will serve as the main point of contact to oversee/manage all current and future Schonfeld New York metropolitan office locations. You will be tasked with not only providing technical guidance, mentorship, and leadership to the End User Services team, but also helping with various global initiatives and desktop project rollouts (software deployment, migrations, or leading physical office moves/expansions) as part of providing a consistent user experience. 

You will be responsible for making sure all our offices are staffed accordingly for coverage and oversight.  Lastly, you will work with our global team to ensure seamless global coverage of user experience and consistency.  An ideal candidate will showcase both project management and technical skills with the leadership ability to open, onboard, and run current and new office locations.  You will be part of a global dynamic workforce that will require extending support to all Schonfeld locations in a collaborative manner.

What you’ll need:

• Experience leading an agile end user support team across various locations
• Positive mindset and ability to work collaboratively with teams across the business
• Ability to organize, track, and delegate activities across the team
• Experience with Active Directory, DHCP, and DNS

• Experience with Windows 10 and Mac OS within corporate environment
• Experience with Microsoft Office 365, Windows Administration, scripting (PowerShell), and Group Policies
• Exposure to Virtual Desktop Technologies (Citrix, Microsoft Azure)
• Exposure to Intune and JAMF Device Management
• Collaborate effectively with the infrastructure engineering teams and the business

• Excellent verbal and written communication skills
• Strong ownership experience with a track record of delivering results
• Bachelor’s degree
  

We’d love if you had:

• Trading floor support experience
• Experience with office buildouts/expansions/moves related to technology (Desktop, AV Conferencing)
• VMware knowledge or experience
• Experience with Windows Server 2019
• Networking knowledge or experience

Our Culture

The firm’s ethos is embedded in our people. ‘Talent is our strategy’ is our mantra and drives how we approach all initiatives at the firm. We believe our success is because of our people, so putting our talent above all else is our top priority.

Schonfeld strives to create an environment where our people can thrive. We foster a teamwork-oriented, collaborative environment where ideas at any level are encouraged and shared. The development and advancement of our talent is honed through interactions with each other, learning & educational offerings, and through opportunities to make impactful contributions. In our agile environment, engineers are expected to self-organize and collaborate on the best way to solve problems, and they are collectively responsible for the entire team's delivery. Engineering teams are small and cross-functional, and value learning and knowledge sharing.

At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. On a daily basis, our employees welcome diversity across identity, thought, people and views which serves as the foundation of our culture and success. You can learn more about our DEI initiatives here - Belonging @ Schonfeld.

Who we are

Schonfeld Strategic Advisors is a multi-manager platform that invests its capital with Internal and Partner portfolio managers, primarily on an exclusive or semi-exclusive basis, across four trading strategies; quantitative, fundamental equity, tactical trading and discretionary macro & fixed income. We have created a unique structure to provide global portfolio managers with autonomy, flexibility and support to best enable them to maximize the value of their businesses.

Over the last 30 years, Schonfeld has successfully capitalized on inefficiencies and opportunities within the markets. We have developed and invested heavily in proprietary technology, infrastructure and risk analytics and continue to capitalize on new opportunities. In 2021 we launched our newest strategy, discretionary macro & fixed income as part of the continual growth of Schonfeld’s investible universe. Our portfolio exposure has expanded across the Americas, Europe and Asia as well as multiple asset classes and products.

The base pay for this role is expected to be between $140,000 and $180,000. The expected base pay range is based on information at the time this post was generated. This role may also be eligible for other forms of compensation such as a performance bonus and a competitive benefits package. Actual compensation for the successful candidate will be determined based on a variety of factors such as skills, qualifications, and experience.