Desktop Support Role

ACT Consulting has an immediate need for a Desktop Support role with our direct client, a healthcare company.
Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to [email protected] or contact us at 203-302-0562 for additional details.
ACT Consulting is a U.S. owned and operated staffing company providing our clients with candidates on a national basis for contract, contract to hire, and direct hire engagements. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance
Job Title: Desktop Support role
Job Location: Nashville, Tennessee
Contract Length: Open ended contract
Pay: $34 per hour on w2 only
Duties:
Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
•55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
•10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
•10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
•20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items. •5% Keeps apprised of new technologies related to workstation support procedures.
This position will assist in PC Refresh.
Skills:
Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
Able to provide on-the-spot training to users. Understands operating systems imaging concepts.
Able to make recommendations on selection of hardware and software products to address business requirements.
Required Software and Other Tools:
Familiarity with computer and workstation equipment.
Preferred Skills and Abilities:
Able to assist in the support and maintenance of the overall infrastructure.
Work Environment:
Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.
Education:
Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.
Required Work Experience:
2 years of technical operations support experience.
Required Licenses and Certificates:
A+ Certification