Desktop Support Specialist (12-14 Month Contract)

About the Team:

Our Technology Team is a dynamic group of innovators, problem-solvers, and tech enthusiasts. Our team drives digital transformation, elevates user experiences, and empowers our company to thrive in the ever-evolving tech landscape. In our collegial, supportive and collaborative workplace, you will be provided with excellent tools, opportunities for learning and development, and be involved in interesting projects.   

Purpose of the Role:

We are seeking an individual who will be responsible for providing high quality technical support to staff for all their technology needs. You have an overall sense of the business’s needs, apply a broader perspective to your work, and are good at balancing conflicting demands. You are a problem solver with a can-do attitude, driven to find simple solutions to complex problems and are flexible and adaptive to continual change. 

This role will operate on a hybrid working model and be based Toronto. This role is a 12-14 month contract position.  

Core Responsibilities:

• Triage helpdesk tickets.  
• Act as main resource for all client-side related hardware and software installation, configuration, upgrades, maintenance and Tier 1 troubleshooting.  
• Perform daily Tier 1 support, monitoring and administration tasks for the corporate Windows based client devices.  
• Setup laptops and peripherals for local and remote locations.  
• Provide professional support to all users (including remote/mobile users) for all IT related technical issues including hardware, software (custom and out of box), business applications, printers, smart phones, etc.  
• Perform onboarding tasks for new user account creation.  
• Provide after-hours Tier 1 support as required.  

Required Skills & Qualifications:

• College diploma in Information Systems or equivalent experience and or education.
• 1+ year IT helpdesk related experience preferred (preferable in medium to large sized environments).  
• Superior troubleshooting skills in Windows 10 / 11 desktop environments.  
• Proficient in Microsoft Office 365.  
• Familiar with ticketing systems like ServiceNow, JIRA, ManageEngine or Freshdesk. 
• Able to provide basic desktop and web application troubleshooting (IIS, ASP.NET) relating to OS environment and network issues.  
• Understanding of network protocols used in LAN and WAN environments including remote connectivity.  
• Working knowledge of Microsoft M365 suite of applications.  

Compensation & Benefits Package:

This position comes with a competitive base salary hiring range of $55,000 - $65,000; dependent on experience, skills, qualifications and internal equity. 

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment. Whether it’s participating in our profit sharing and benefit programs on day one, or the opportunity to participate in our share ownership program, our people are able to go beyond a conventional salary and bonus structure. To learn more about our complete package, visit: www.nicolawealth.com/total-rewards.