Desktop Support Specialist

As a Desktop Support Specialist, you will increase the efficiency of our teams by providing  support for company desktops and applications, including a mix of Microsoft, Mac, Linux and iOS. You will help with tier one support of our various end-user applications such as Microsoft Office, Okta, and 1password, as well as account provisioning to all our applications. You will streamline the technical on-boarding of new employees by provisioning hardware and software timely and according to user-specific needs.

• Execute all position responsibilities in alignment with Slingshot’s core values, mission, and purpose
• Provide first level troubleshooting support for a variety of technical computer support issues while ensuring top tier customer service  
• Act as primary contact for day to day support for application, hardware and networking issues 
• Respond to the daily queue of helpdesk support requests in a timely and efficient manner
• Provide after-hours support for urgent IT issues
• Perform on/off boarding tasks for employees, including shipping and logistics of IT equipment, system set-up and deletion, and the creation/removal of accounts
• Modify accounts and services across our various platforms to meet headcount needs
• Perform hardware and software upgrades on laptops and desktops
• Troubleshoot corporate technology systems to maintain computer and software networks, ensuring its compliance with NIST 800-171 and CMMC 2.0 Level 2 requirements. 
• Provide onsite IT support, including setting up conference Zoom rooms, server or network troubleshooting
• Perform other duties as assigned (to be less than 10% of the responsibilities listed above)

• Must be a U.S. citizen eligible for government clearances

• 2+ years of professional experience in an IT/Help desk support role, including onboarding and offboarding of employees
• Experience using both Microsoft and Mac OS
• Understanding of Jira and/or other ticketing system
• Attention to detail and industry best practices pertaining to privacy and security
• Ability to travel 10% of the time

• Experience with Okta or other comparable identity providers
• Experience with MDM software such as Moysle or Intune
• Experience with hardware provisioning and procurement
• Early-stage data-centric startup experience

*These skills are guidelines, not hard and fast rules. You don’t have to meet every qualification listed- if your skills are transferable and you meet the minimum requirements, we encourage you to apply. 

Location: Colorado Springs, CO USA or Fort Collins, CO, USA or Denver, CO, USA

Pay Range: $75,000-90,000/year

Classification: Full time Exempt (computer professional exemption) 

Equity, Diversity & Inclusion are key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for creating a safer, more connected world. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and we embrace individuality.