Desktop Support Specialist

Description

Desktop Support Specialist

Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced, collaborative Desktop Support Specialist. This individual will be part of a small, highly motivated IT team, responsible for managing & maintaining corporate IT systems & infrastructure for our growing company. This role will be the point of contact for all Evolus staff and will be responsible for the day-to-day support of all staff, devices & third-party services that keep our office running efficiently. This is a great opportunity for someone who enjoys a fast-paced, ever-changing environment, new challenges, evolving their skills and improving processes. If you are looking for an opportunity to showcase your abilities while growing your knowledge, then look no further! In this role, you will be challenged to drive the success of Evolus to build a brand like no other.

Let's talk about some of the key responsibilities of the role:

• Provide highly responsive hardware and software support services for users; ensure problems are managed and resolved in a timely, professional manner; follow up with users to ensure satisfaction.
• Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation computers and peripheral devices.
• Provide software support, complete software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
• Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
• Work with ticketing systems to manage user requests and support.
• Provide remote support to a variety of users nationwide using remote support tools over the phone.
• Provide high touch, high value support to Executives and their support staff.
• Support Conference rooms, meetings, and conference room equipment.
• Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
• Administer user accounts in Office 365.
• Tier I and II support of Single Sign On, Multi Factor Authentication, Office 365 systems, Cloud PBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.
• Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired
• Adhere to, update, and create SOPs for day-to-day operations

Skills and Qualifications Required for this Dynamic Team Member:

• Bachelor's degree with coursework in Computer Science, CIS, MIS or related field trade certificates comparable to degree/experience.
• 1-3 years of experience in technical support, help desk support, Office365 and applications support.
• Strong experience administering Office365 accounts and emails.
• Experience supporting cloud-hosted SharePoint Online and Exchange Online.
• Experience working with the Azure platform.
• Experience assisting employees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
• Strong analytical problem-solving skills.
• Ability to quickly grasp technical issues and offer solutions.
• Ability to follow standard operating procedures.
• Ability to work in a dispersed team environment, as well as independently when required.
• Excellent verbal & written communication skills.
• Customer-focused attitude and desire to interface directly with end-user clients.
• Attention to detail while working in a fast-paced environment.
• Must be proficient with Microsoft Windows 10, Apple Operating Systems, and iOS/Android.
• MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or better preferred.

A Few Other Items Worth Mentioning:

• Office location - Newport Beach, CA
• This position reports directly to the Manager, IT Operations

Compensation & Total Rewards

The expected pay range for this position is $40,800 to $53,040. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role relevant knowledge and skills, experience, education, certifications, and more.

We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.

Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture of inclusion! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a diverse community. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at www.evolus.com.