Desktop Support Specialist

Job Details

Position Type

Full Time

Salary Range

$20.00 - $23.00 Hourly

Job Category

Corporate

Description

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. ConcordRENTS is committed to creating a pathway to a minimum wage of at least $20 per hour within the first 6 months of satisfactory employment.In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change.Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

BASIC PURPOSE:

This individual provides basic technical assistance to computer users, answers questions, and resolves computer problems for clients in person or via telephone if from remote locations. They are to provide assistance concerning the use of computer hardware, peripherals, and client-based software.

ESSENTIAL FUNCTIONS:

• Maintains and repairs equipment by troubleshooting, repairing or replacing components, adjusting settings and testing within the company's network to ensure satisfactory operation.
• Configures and installs computer and peripheral equipment such as desktop computers, laptop computers, printers, basic telecommunications equipment, and installs client software.
• Uses test equipment, tools, supplies and materials that are standard for desktop support personnel.
• Confers with senior team members in the resolution of procedural or technical matters.
• Provides technical support to others in the organization as needed in the use of client computer systems, assisting them in understanding the fundamental operation of client computers and peripherals.
• Adheres to work schedule and attendance requirements according to reasonable policy and practices.
• Reads trade magazines and attends computer trade shows to obtain current information about technology trends.

Pay for this position is commensurate with experience of candidate.

Qualifications

Knowledge and Experience

• Completion of a two year technical school or two years of college or university credits in computer system / technology.
• Strong knowledge of current computing practices, standards and equipment.
• Strong knowledge of Microsoft client tools (including but not limited to Office, Outlook, and Skype), as well as general networking & desktop support products.
• Must possess good written and verbal communication skills as well as good technical writing skills.
• Must have the ability to manage daily work with some independence.
• Good organizational skills are required
• One to two years of work experience in the area of desktop support across multiple operating systems as well as networking, telecommunications and client software support.
• Must demonstrate the ability to remain positive when encountering adverse situations that may arise during troubleshooting delivery.
• Ability to speak, read and write English for safety and productivity reasons.