Desktop Support Specialist

About DMI

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.

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About the Opportunity

DMI is looking for a Desktop Support Specialist to support our State of Maryland customer.

Duties and Responsibilities:

• Provide End User in support resources of desktops, laptops, peripherals, software applications and user access.
• Respond to end user support requests
• Work with end users to determine nature of their incidents
• Meet face to face with end users or connecting to their workstations via BOMGAR
• Troubleshoot user hardware and software issues
• Install hardware and computer peripherals (as required)
• Installation and upgrade of operating systems and computer software
• Troubleshoot networking and connectivity issues
• Provide basic training on computer operation and management
• Resource shall be required to comply with all applicable laws, regulations, policies, standards, and guidelines affecting Information Technology projects, which may be created or changed periodically.

Qualifications

Education and Years of Experience:

• Ideally have at least an Associates Degree in Computer Science or related field.
• Requires at least three (3) years of demonstrated desktop support experience

Required and Desired Skills/Certifications:

• Ideal candidate would have one of the following certifications:
  • A+
  • Network +

Additional Requirements:

Min Citizenship Status Required:

Physical Requirements: No Physical requirement needed for this position

Location: Onsite at 580 Taylor Ave., D4 Annapolis, MD 21401

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
• Development - Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.