Desktop Support Specialist

Position Summary:  

The IT Desktop Service specialist will be part of a team that is responsible for the following components of the Regional IT service in Korea: Desktop and mobile computing environment, mobility, Wide Area Network and Local Area Network, backup and recovery operations, Voice and Data networking, Video and Voice conferencing system. 

Primary Responsibilities and Duties: 

Entegris Korea is looking for a bilingual IT Desktop engineer to join our multinational team in Oseong, Korea. 

A candidate will be mainly responsible for providing level-2 support to our company regarding their day-to-day office IT infrastructure issues and incidents, both in Korean and English. This is a great opportunity for those who have experience as a bilingual desktop support engineer in enterprise level. 

Responsibilities 

• Resolve calls from end users of our multinational clients regarding technical issues and incidents in their everyday office IT infrastructure environment 

• Provide on-site support at domestic locations in Korea Approx 2 times a week 

• Escalate incidents to the next support level where appropriate 

• General application and device support when required 

• Coordination of multi-vendor hardware break-fix 

• Basic asset management tracking and reporting 

• Annual PC/Printer replacement task 

• Carries out upgrades, repairs, and conversions to existing systems including replacement of component parts (i.e. keyboards, monitors, disks, etc.) 

• Diagnose hardware problems and provide support as appropriate. Install, test, and operate basic operating systems software and standard applications 

Qualifications (Education, Training, Experience, Knowledge, Skills, Physical Requirements): 

• At least three years of experience as an IT desktop engineer 

• Excellent telephone manner and customer service skills 

• Professionalism in actions, demeanor and dress 

• Understanding of helpdesk/desktop operations 

• Minimum of 3 years employment experience supporting desktop equipment 

• Knowledge of desktop devices/environment (i.e. PCs, IP phones, mobiles, printers, etc.) 

• Experience of remote support 

• Native-level Korean and Minimum-level English language skills (TOEIC score 500-600) 

• Positive thinking, Harmonic force within the global IT team.